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Frequently Asked Questions

Find here all the answers to your main questions or those widely encountered as the bluebag project develops.

Send an email to: specifying the collection (UNI + the color option offered on the page concerned, or NAT + the "flower" or "leaf" option or ART of the current month) that you wish to order.

We will get back to you within 24 hours to validate your order and inform you of the payment terms, namely paypal - without any obligation to create an account, or transfer. You will need to specify the delivery address for your case.

We send you an email confirming the payment as well as the manufacturing and delivery time.

The online store is coming soon!

If you have just ordered a handpan from a French or European manufacturer, please let us know. We can send your case to the latter so that you can receive your handpan once ready directly in its BlueBag case at your home. Enough to kill two birds with one stone!

We work with some manufacturers, especially French manufacturers who agree to store your BlueBag case while waiting for the end of production of your handpan and therefore allow you to receive everything in a single shipment to your home which allows you to save on delivery costs. And also aim to reduce our carbon footprints. 

Once your case is ready, we ship it in careful packaging via Chronopost for shipment to mainland France and via Happy-Post for other destinations.

We will then communicate the tracking number to you so you can keep an eye on your package! 

Warning ! Delivery times are not our responsibility and may therefore vary depending on the time of year and certain exceptional events encountered by the carrier ... Thank you for your understanding.

We currently deliver BlueBags in France and abroad.

Do not hesitate to send us a message if you are abroad to find the best delivery solution and the appropriate carrier to send you your future cover.

In general, we work with Colissimo or Happy-Post and certain delays may apply depending on the country of destination.

We send you a tracking number after each shipment to allow you to track the progress of your package in real time.

A noter : certains évènements indépendants de notre volonté peuvent ralentir un temps soit peu le délai de livraison à votre domicile. Merci de votre compréhension.

Normally, the production time for a case is 2 to 3 weeks after receipt of payment. It sometimes happens that we have stock especially for the covers of the month which are manufactured before their publication on the site. 

We recommend that you order from us in the wake of an order from a manufacturer if you are in a future acquisition of an instrument because we are organizing ourselves to be agreed in terms of deadlines with the manufacturers.

If, however, it turns out that you purchase a BlueBag bag for an instrument currently in your possession, we will do everything possible from our stock to satisfy you as soon as possible!

BlueBag Shop reserves the right to be able to modify the manufacturing / delivery time of its cases at any time in the event of a shortage of certain materials necessary for production or in any other exceptional situation. We specify this so as not to lose sight of the artisanal aspect of our work. Indeed, we do not use large industrial type production instruments and make our cases by hand.

We accept card payments via Paypal (creating an account is not required) and payments by bank transfer.

Les housses BlueBag sont confectionnées à la main de manière artisanale avec des matériaux comme le bois qui peuvent varier d’un lot à un autre.

This therefore makes your BlueBag totally unique regardless of the collection you choose!

It is up to you to choose the style of cover you will like to wear when transporting your Handpan. For this, we offer 3 ranges of cases called "collections".

La première est très simple , la deuxième est travaillée avec un pochoir et la troisième collection est travaillée de manière unique dans son approche visuelle avec l’aide d’une peintre  plasticienne qui vous propose ses créations une fois par mois. Il s’agit donc dans cette dernière catégorie d’une housse de Handpan qui sera aussi un objet d’art unique au monde. 

The BlueBag team wanted to develop this latest collection for you in the spirit that an object with its own functionality can also bring you artistic visual satisfaction.

If the size of your handpan varies from the standard size (approx. 53cm in diameter) it is quite possible to send us a message.

We study all queries very carefully and always try to find the best possible solution to satisfy you. 

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If you encounter a problem related to the "accessories", in particular a damage to equipment such as "clasps", "handles" or "straps" on one of our cases, as specified in our terms of sales, we take back our covers within 14 days via what is called the withdrawal period. 

Personalized BlueBag cases cannot be returned or exchanged.